Last Updated: 21-05-2024
Thank you for choosing profitroz. We are committed to providing a positive user experience. This Refund Policy outlines the circumstances under which we offer refunds for purchases made through our educational gaming app ("Profitroz").
1. General Refund Policy
We strive to ensure that our users are satisfied with their purchases. However, due to the nature of digital content, we generally do not offer refunds once a purchase is completed. By making a purchase, you agree to this policy.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Technical Issues: If you experience significant technical issues that prevent you from accessing or using the purchased content and we are unable to resolve the problem, you may be eligible for a refund.
Unauthorized Purchases: If you believe that a purchase was made without your authorization, please contact us immediately. We will investigate the matter and may issue a refund if we determine that the purchase was unauthorized.
3. Requesting a Refund
To request a refund, please follow these steps:
Contact Support: Email our customer support team at info@profitroz.com within +91 9694427915 days of the purchase date. Provide your order number, account details, and a detailed description of the issue.
Investigation: Our team will review your request and may ask for additional information to assist with the investigation.
Decision: We will notify you of our decision within 2 business days. If your refund request is approved, the refund will be processed to your original method of payment.
4. Non-Refundable Items
The following items are non-refundable:
In-app purchases of consumable items (e.g., virtual currency, boosters)
Subscriptions that have been partially used
Any purchases made outside of the official App stores
5. Subscription Refunds
Cancellation: If you cancel a subscription, you will continue to have access to the subscription benefits until the end of the current billing period. We do not offer refunds for unused portions of a subscription period.
Renewals: If you do not wish to renew a subscription, you must cancel it before the renewal date. Refunds will not be issued for automatic renewals unless required by law.
6. Chargebacks
If you initiate a chargeback through your bank or credit card company without first contacting us to resolve the issue, your account may be suspended, and we may take further action to recover the disputed amount.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the App after any changes indicates your acceptance of the new policy.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Lavi Technologies private limited
ward no 2 Sohna 25 kita 1 rakba 3 kanal 11 Gurugram
marla 6/71 bakdar rakba 0 kanal 6m, near nangli
mod, Khewat khata no 713, kila no 4/2(3-11) Haryana, 122103
+91 9694427915
info@profitroz.com
By making a purchase through our App, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
||
Student/ Client can claim for the refund amount within 30 Days of booking. If Student has attended any lecture then he/she is not eligible for the Refund of Fees. Third Party Education loan is not under control of Share Trading Campus. If loan application of student/participant gets rejected then it is responsibility of student to pay the fees. If student fail to pay the fees then student will not be allowed to continue the classes. Also in such case if student has started his course and attended any classes then advance EMI paid will not be refunded.